The Town of Los Altos Hills has launched a new online and mobile application for request management system, Los Altos Hills Connect to provide residents with an effortless way to participate in community-based reporting via their smartphone, other mobile devices or from their desktop computers. If you come across a problem, snap a picture, and send it to us via Los Altos Hills Connect. These issues will automatically be directed into our database system and channeled to the correct department to be resolved. It also allows you to track it and engage other members of the community. The Town will provide updates as they are acknowledged and resolved.

Please note that this app should be used for non-emergency issues only. Call 911 for all emergencies.
For after hours service, please visit: After Hours Service Contact Numbers

To download the free app, please go to the iPhone and Android app stores.

IF YOU REQUIRE IMMEDIATE ASSISTANCE DUE TO A SEWER PROBLEM, DO NOT USE THIS SERVICE REQUEST FORM. PLEASE CALL:

  • Town Hall (650) 941-7222 (Business Hours 8am-12pm, 1pm-5pm); or
  • (408) 299-3233 if Town staff cannot be reached

We will review the situation right away. Please note property owner is responsible for maintenance, repair, and replacement of lateral, from the building to the main connection including the "Y" at the the main, sewer relieve valve, and backflow preventor.

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