Communication During Emergencies

Method

Description

Website

The Town’s website will post information if the internet is available. 
Go to "Emergency Updates"

Be ready for emergencies by reading emergency preparedness information on the website now. Go to “In Case of Emergency” and review information available.

Emergency Alerts


Nixle is the emergency notification system used by the Town to provide emergency warning and instructions to the community.  The system sends messages to all landline phones.  Cell phones must be individually registered with the system.  Go to http://www.losaltoshills.ca.gov/250/Emergency-Notifications to add your cell phone
or TEXT your zip code to 888777.

Facebook

 

The Town has a Facebook page and will post information if the internet is available.  You do not have to have a Facebook account to monitor this page.  Simply go to the link https://www.facebook.com/TownofLosAltosHills

Ham Radio


Ham radio is the only communication method that has never failed in a disaster. There are over 130 ham radio operators in Los Altos Hills.  All can communicate with the Town if other methods fail.  All ham radio operators are encouraged to register with the town as volunteer communicators.

Freq. 146.745-110.9 or simplex 147.435

http://www.losaltoshills.ca.gov/157/Emergency-Communications

Radio Station  KFJC 89.7 FM

 

KFJC is the Foothill College radio station and will be used to provide information updates during emergencies or when phones are not working.  KFJC broadcasts safety information at the top of the hour and on the half hour. 

Download iPhone app to listen from you phone or listen online at www.kfjc.org or tune in to 89.7 FM

Emergency Alerts - Alert SCC

 

Alert SCC is the Santa Clara County version of the Los Altos Hills Rapid Notify notification system and can send out countywide notices.  It is a back up system for Los Altos Hills and can also send you information about what is happening in other cities in the county.  Go to www.alertscc.com to register your cell phone.

Radio Station

KCBS 740 AM & 106.9 FM

Alternate radio station for countywide information.  Will not provide town-specific information as often as Foothill College KFJC radio.  Listen on the internet at http://kcbs.radio.net

CERT – Community Emergency Response Team


 

The Los Altos Hills Community Emergency Response Team is trained by the Fire Department to help the Town during emergencies. They have direct communication links to the Town.  During major emergencies, you may see them walking through neighborhoods wearing green hard hats and green CERT vests or establishing a command post at Foothill College in the parking lot.  Register for preparedness classes at


                                    ​Personal Communication Methods

Cell Phone

Do not use telephones after major emergencies, UNLESS YOU HAVE A LIFE THREATENING EMERGENCY.  Making routine calls may overwhelm the phone system and prevent people from being able to call 9-1-1.  Communicate with family and friends via TEXT.

Out of Area Contact

 

When local phone systems (cellular and landline) are overloaded and unreliable during major emergencies, long distance calls may be the best way to communicate with family and friends.  Designate a person who lives at least 200 miles away to be your family out of area contact.  Have everyone in your family call that person and use him/her as your message center.


                                                                                                                                                                        updated 7/27/17