Power Outage Safety Information

PG&E Safety Tips
  • Treat all downed power lines as if they are "live" or energized. Keep yourself and others away from them. Call 911, then notify PG&E at 800-743-5002.
  • Customers with generators should make sure they are properly installed by a licensed electrician. Improperly installed generators pose a significant danger to the PG&E crews.
  • Unplug or turn off all electric appliances to avoid overloading circuits and fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.
Preparing for Power Outages
  • Have battery-operated flashlights and a radio with fresh batteries ready. Listen for updates on storm conditions and power outages.
  • If you have a home telephone that requires electricity to work (such as a cordless phone or answering machine), plan for alternate communication. Have a standard plug-in-the-wall telephone handset or cellular telephone ready as a back-up.
  • Freeze plastic containers filled with water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to prevent foods from spoiling.